Terms of service
TERMS OF SERVICE
Last updated: September 24, 2026
OVERVIEW
Welcome to CEYVENNA.
CEYVENNA is a brand operated by Azyou LLC, a Wyoming limited liability company ("CEYVENNA," "Azyou LLC," "we," "us," or "our").
These Terms of Service ("Terms") govern your access to and use of ceyvenna.com, our online store, products, content, and related services (collectively, the "Services").
By accessing our website, placing an order, or otherwise using the Services, you agree to be bound by these Terms and our Privacy Policy.
If you do not agree to these Terms, please do not use the Services.
Our online store is hosted by Shopify, which provides the e-commerce platform that allows us to offer our products and Services to you.
1. ELIGIBILITY
By using the Services, you represent that you are at least the age of majority in your state or jurisdiction of residence, or that you are using the Services with the permission of a parent or legal guardian where permitted by law.
You agree to provide accurate, current, and complete information when placing an order or creating an account.
You are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account.
2. PRODUCT INFORMATION
We make reasonable efforts to ensure that product descriptions, images, ingredient information, pricing, and other information displayed on our website are accurate.
However, packaging, colors, appearance, labels, or other non-material product details may occasionally vary from the images displayed on the website.
Product descriptions, pricing, availability, packaging, and specifications may be updated or changed at any time.
We reserve the right to discontinue any product or limit the quantity available for purchase, subject to applicable law.
3. DIETARY SUPPLEMENT INFORMATION
CEYVENNA products are dietary supplements.
Information provided through our website, advertising, emails, product pages, educational materials, or other Services is provided for general informational purposes only.
Nothing on the Services is intended to constitute medical advice, diagnosis, treatment, or a substitute for advice from a qualified healthcare professional.
If you are pregnant or nursing, have a medical condition, take prescription or over-the-counter medication, or have questions about whether a dietary supplement is appropriate for you, consult a qualified healthcare professional before use.
Always follow the directions and warnings shown on the product label.
Individual experiences may vary. We do not guarantee any specific health, wellness, laboratory, or other individual result.
Statements regarding dietary supplements have not been evaluated by the U.S. Food and Drug Administration unless expressly stated otherwise. Our products are not intended to diagnose, treat, cure, or prevent any disease.
4. ORDERS
Submitting an order through ceyvenna.com constitutes an offer to purchase the products included in that order.
We reserve the right to accept, decline, limit, or cancel an order where reasonably necessary, including in cases involving:
• suspected fraud or unauthorized payment activity;
• payment authorization problems;
• incorrect pricing or product information;
• product unavailability;
• suspected resale or commercial redistribution;
• technical or processing errors; or
• violation of these Terms.
An order is considered accepted once payment has been successfully authorized and we send an order confirmation.
We may contact you if additional information is needed to process your order.
Please review your order carefully before completing checkout. Once an order enters processing or fulfillment, we may be unable to modify or cancel it.
Products purchased from our store are intended primarily for personal or household use and not for unauthorized commercial resale.
5. ONE-TIME PURCHASES
Purchases made through ceyvenna.com are one-time purchases.
You will not be automatically enrolled in a subscription, recurring billing program, or automatic renewal program unless such an option is clearly and explicitly presented to you and affirmatively selected by you at checkout.
At this time, our standard CEYVENNA purchase options are one-time purchases.
6. PRICES AND PAYMENT
All prices are displayed in the currency shown on the website or at checkout.
Prices, discounts, bundle offers, and promotions may change from time to time.
The amount charged for your order will be the amount displayed and accepted by you during checkout, together with any applicable taxes, shipping fees, or other charges disclosed before purchase.
You agree to provide accurate and authorized payment information.
Payments may be processed by Shopify Payments or other payment service providers made available through our checkout.
We do not directly store your full payment card information.
Promotional offers, discount codes, multi-unit offers, or other special pricing may be subject to additional conditions disclosed with the offer.
Unless otherwise stated, promotional offers cannot be combined.
7. BUNDLE AND MULTI-UNIT OFFERS
From time to time, CEYVENNA may offer multi-unit promotions such as "Buy 2 Get 1 Free" or "Buy 3 Get 2 Free."
The exact quantity, price, discount, and terms applicable to an offer will be displayed before you complete your purchase.
Free units included in a promotional bundle form part of the same order and are subject to the same applicable return and refund conditions as the rest of that order.
We may modify or discontinue promotional offers at any time for future purchases, subject to applicable law.
8. SHIPPING AND DELIVERY
Orders may be fulfilled through third-party fulfillment facilities located in the United States.
Shipping and delivery estimates displayed on our website are estimates unless expressly stated otherwise.
We will make reasonable efforts to process and ship orders within the timeframe communicated at checkout or in our Shipping Policy.
Delivery may occasionally be delayed due to circumstances outside our reasonable control, including carrier delays, weather events, transportation disruptions, address issues, or other logistical circumstances.
You are responsible for providing a complete and accurate shipping address.
If you believe your order has been lost, damaged, or incorrectly delivered, please contact:
help@ceyvenna.com
Our Shipping Policy forms part of these Terms and provides additional information regarding order processing and delivery.
9. RETURNS, REFUNDS, AND 90-DAY GUARANTEE
Eligible orders purchased directly through ceyvenna.com are covered by our 90-Day Money-Back Guarantee.
The 90-day period begins on the date the order is delivered.
Opened products may be eligible for return under the guarantee.
Customers are responsible for return shipping costs except where an item arrived damaged, defective, incorrect, or where otherwise required by applicable law.
All returns must be authorized before being sent.
To request a return, contact:
help@ceyvenna.com
If a return is approved, our customer support team will provide the applicable return instructions and return address.
Do not send returns to our registered business mailing address unless specifically instructed to do so by our customer support team.
Our complete Return & Refund Policy forms part of these Terms and governs all return and refund requests.
10. DAMAGED, DEFECTIVE, OR INCORRECT ORDERS
Please inspect your order after delivery.
If an item arrives damaged, defective, or incorrect, contact us as soon as reasonably possible at:
help@ceyvenna.com
Please provide your order number and, where appropriate, photographs showing the issue.
After reviewing the circumstances, we may provide a replacement, refund, or other appropriate resolution.
Nothing in this section limits rights available to you under applicable consumer protection law.
11. INTELLECTUAL PROPERTY
The CEYVENNA brand, website content, logos, graphics, product photography, videos, written content, product presentation, designs, and other materials appearing through the Services are owned by or licensed to Azyou LLC unless otherwise stated.
These materials are protected by applicable intellectual property laws.
You may access and use the website for personal, non-commercial purposes.
Unless permitted by law or authorized by us in writing, you may not:
• copy or reproduce our content for commercial purposes;
• distribute, republish, or sell our content;
• modify or create derivative commercial works from our content;
• use CEYVENNA trademarks or branding without authorization;
• scrape or systematically extract website content for commercial purposes; or
• falsely imply an affiliation with or endorsement by CEYVENNA or Azyou LLC.
Third-party trademarks and intellectual property remain the property of their respective owners.
12. SHOPIFY AND THIRD-PARTY SERVICES
Our online store is powered by Shopify.
When you purchase CEYVENNA products through our website, the seller is Azyou LLC. Shopify provides technology and payment-related infrastructure but is not the seller of CEYVENNA products.
We may also use third-party service providers for services such as:
• payment processing;
• order fulfillment;
• shipping and delivery;
• fraud prevention;
• website analytics;
• customer support;
• email communications; and
• other technology services.
Third-party websites and services that we do not own or control may be governed by their own terms and privacy policies.
We are not responsible for independent third-party services except to the extent required by applicable law.
13. REVIEWS, TESTIMONIALS, AND USER CONTENT
If you voluntarily submit a review, photograph, video, testimonial, comment, suggestion, or other content to us, you represent that you have the right to provide that content.
You grant Azyou LLC a worldwide, non-exclusive, royalty-free license to use, reproduce, display, publish, adapt, and distribute that content in connection with CEYVENNA, our Services, and our marketing, subject to applicable law.
You may not knowingly submit content that:
• is false or misleading;
• infringes another person's rights;
• is defamatory or unlawful;
• contains malicious software;
• impersonates another person; or
• otherwise violates applicable law.
We may moderate or remove submitted content where permitted by law.
Submission of a review does not guarantee publication.
14. HEALTH-RELATED REVIEWS AND TESTIMONIALS
Customer reviews and testimonials describe individual experiences and do not guarantee that another person will experience the same result.
We may edit user content for formatting, length, grammar, or clarity, provided we do not materially alter the meaning of the customer's statement.
We do not authorize customer testimonials to be interpreted as medical advice or as claims that a CEYVENNA product diagnoses, treats, cures, or prevents disease.
15. ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions concerning product descriptions, pricing, promotions, availability, shipping, or other information.
We reserve the right to correct errors and update information.
If a material error affects an order you have already placed, we may contact you and provide appropriate options, including cancellation or refund where required.
16. PROHIBITED USES
You may not use the Services:
• for an unlawful or fraudulent purpose;
• to violate applicable laws or regulations;
• to infringe intellectual property, privacy, or other rights;
• to transmit malware, malicious code, or harmful software;
• to interfere with the security or operation of the Services;
• to impersonate another person or organization;
• to submit fraudulent orders or payment information;
• to collect personal information from others without authorization;
• to conduct unauthorized scraping or automated extraction;
• to engage in phishing, spam, or abusive activity; or
• to otherwise misuse the Services.
We may restrict or terminate access where we reasonably believe these Terms have been materially violated.
17. DISCLAIMER OF WARRANTIES
To the fullest extent permitted by applicable law, the Services are provided on an "as is" and "as available" basis.
We do not guarantee that the website will always be uninterrupted, error-free, secure, or continuously available.
Except for warranties or consumer rights that cannot legally be excluded, we disclaim warranties arising from use of the Services to the fullest extent permitted by applicable law.
Nothing in these Terms excludes any warranty, remedy, or consumer right that cannot legally be excluded or limited.
18. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Azyou LLC and its officers, employees, contractors, affiliates, service providers, and licensors will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from the use of the Services.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
Nothing in these Terms is intended to limit your statutory consumer rights.
19. INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless Azyou LLC and its affiliates, officers, employees, contractors, and service providers from third-party claims arising directly from:
• your unlawful use of the Services;
• your material violation of these Terms; or
• your infringement of the rights of another person or entity.
20. TERMINATION
We may suspend or terminate access to the Services where reasonably necessary if you materially violate these Terms, engage in fraud or unlawful conduct, interfere with the operation of the Services, or otherwise misuse the Services.
Provisions that by their nature should survive termination will continue to apply, including provisions relating to intellectual property, liability, and dispute resolution.
21. GOVERNING LAW
These Terms are governed by the laws of the State of Wyoming and applicable federal laws of the United States, without regard to conflict-of-law principles.
Nothing in these Terms limits any mandatory consumer protection rights or other rights that apply to you under the laws of your place of residence.
22. SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed where necessary.
The remaining provisions will remain in full force and effect.
23. NO WAIVER
Our failure to enforce any provision of these Terms will not constitute a waiver of that provision or of our right to enforce it later.
24. ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies expressly incorporated into these Terms, constitute the agreement governing your use of the Services.
If specific promotional terms conflict with these Terms, the terms presented with that specific promotion will govern that promotion to the extent of the conflict.
25. CHANGES TO THESE TERMS
We may update these Terms from time to time.
The latest version will be posted on this page together with its updated effective date.
Where required by applicable law, we will provide appropriate notice of material changes.
Changes will apply from the effective date stated in the revised Terms.
26. CONTACT INFORMATION
If you have questions about these Terms, an order, or our Services, you can contact us at:
CEYVENNA
Operated by Azyou LLC
Email:
help@ceyvenna.com
Phone:
+1 (347) 795-6798
Registered mailing address:
30 N Gould St Ste R
Sheridan, WY 82801
United States
Please note that this is our registered business mailing address and is not our product return address.
For product returns, contact help@ceyvenna.com before sending any package. Approved return requests will receive the applicable return instructions and return address.