Terms of service
Terms of Service
Overview
Welcome to Ceyvenna.
These Terms of Service ("Terms") govern your access to and use of the Ceyvenna website, online store, products, and related services (collectively, the "Services").
By accessing our website or purchasing from us, you agree to these Terms and our Privacy Policy.
If you do not agree to these Terms, you should not use the Services.
Our store is hosted by Shopify, which provides the e-commerce platform that allows us to offer our products and Services to you.
1. Eligibility and Account Information
By using the Services, you represent that you are at least the age of majority in your state or jurisdiction of residence or that you have permission from a parent or legal guardian where required.
When placing an order or creating an account, you agree to provide accurate, current, and complete information.
You are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account.
2. Products and Product Information
We make reasonable efforts to display and describe our products accurately. However, product colors, packaging, appearance, or other details may vary slightly from what appears on your screen.
Product descriptions, prices, availability, packaging, and specifications may be changed at any time without prior notice.
We reserve the right to discontinue products or limit the quantities available for purchase.
Information provided through our website is for general informational purposes and should not be considered medical or professional healthcare advice.
If you have a medical condition, are pregnant or nursing, take medication, or have questions about whether a product is appropriate for you, you should consult a qualified healthcare professional before use.
3. Orders
Submitting an order constitutes an offer to purchase our products.
We reserve the right to accept, decline, limit, or cancel an order, including in cases of suspected fraud, payment issues, incorrect pricing, product unavailability, or errors in product information.
An order is not considered accepted until payment has been successfully processed and we confirm the order.
Please review your order carefully before completing your purchase. Once an order has entered processing or fulfillment, we may be unable to modify or cancel it.
Products purchased through our store are intended for personal or household use and not for unauthorized resale.
4. Prices, Payments, and Promotions
Prices and promotions may change without notice.
The price charged will be the price displayed at checkout when the order is placed.
Applicable taxes, shipping costs, and other charges will be displayed at checkout when required.
You agree to provide accurate and authorized payment information.
Promotional offers, discount codes, or special offers may be subject to additional terms and may be modified or discontinued at any time, subject to applicable law.
5. Shipping and Delivery
Shipping and delivery estimates displayed on our website are estimates unless expressly stated otherwise.
We will make reasonable efforts to ship orders within the timeframe communicated to you.
Delivery may be affected by circumstances outside our reasonable control, including carrier delays, severe weather, customs processing, or other transportation disruptions.
If we are unable to ship your order within the timeframe required by applicable law, we will provide any notice, cancellation option, or refund required by law.
If your package appears to be lost, damaged, or incorrectly delivered, please contact us at contact@ceyvenna.com so we can review the issue.
6. Returns and Refunds
Returns and refunds are governed by our Refund Policy.
Please review our Refund Policy before making a purchase.
To request a return or ask a question regarding a refund, contact us at:
7. Intellectual Property
All content available through the Services, including our brand name, trademarks, logos, product designs, text, graphics, photographs, videos, website design, and other content, is owned by or licensed to Ceyvenna unless otherwise stated.
This content is protected by applicable intellectual property laws.
You may use the website only for personal and non-commercial purposes.
You may not reproduce, distribute, modify, sell, republish, commercially exploit, or otherwise use our content without our prior written permission.
Third-party trademarks and intellectual property appearing on the Services remain the property of their respective owners.
8. Shopify and Third-Party Services
Our online store is powered by Shopify.
Purchases made through our store are transactions between you and Ceyvenna. Shopify provides the technology used to operate the store but is not the seller of the products purchased from Ceyvenna.
Certain features of our website may also rely on third-party service providers, such as payment processors, shipping providers, analytics services, or other technology providers.
Your use of third-party websites or services may be subject to their own terms and privacy policies.
We are not responsible for third-party websites or services that we do not own or control, except as required by applicable law.
9. Reviews, Feedback, and User Content
If you submit a review, photograph, comment, suggestion, testimonial, or other content to us, you represent that you have the right to provide that content.
You grant Ceyvenna a worldwide, non-exclusive, royalty-free license to use, reproduce, display, publish, and distribute that content in connection with our business, marketing, and Services.
You may not submit content that is unlawful, misleading, defamatory, abusive, infringing, fraudulent, or otherwise violates the rights of another person.
We reserve the right to remove user-submitted content where permitted by law.
10. Errors and Inaccuracies
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, shipping charges, or delivery estimates.
We reserve the right to correct errors and update information.
If an error affects an order you have already submitted, we may contact you to provide appropriate options, including cancellation or refund where required.
11. Prohibited Uses
You may not use the Services:
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for any unlawful or fraudulent purpose;
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to violate applicable laws or regulations;
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to infringe intellectual property or privacy rights;
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to transmit malicious software or harmful code;
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to interfere with the security or operation of the website;
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to impersonate another person or entity;
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to collect personal information from others without authorization;
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to engage in spam, phishing, scraping, or other abusive activity; or
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to otherwise misuse the Services.
We may restrict or terminate access to the Services if we reasonably believe these Terms have been violated.
12. Disclaimer of Warranties
To the fullest extent permitted by applicable law, the Services are provided on an "as is" and "as available" basis.
We do not guarantee that the website will always be uninterrupted, error-free, secure, or available.
Except for warranties that cannot legally be excluded or limited, we disclaim all warranties, whether express or implied, including implied warranties of merchantability and fitness for a particular purpose.
Nothing in these Terms excludes or limits rights or warranties that cannot legally be excluded under applicable law.
13. Limitation of Liability
To the fullest extent permitted by applicable law, Ceyvenna and its affiliates, employees, contractors, service providers, and licensors will not be liable for indirect, incidental, special, punitive, or consequential damages arising from your use of the Services or products.
Nothing in these Terms limits liability where such limitation is prohibited by applicable law.
14. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless Ceyvenna and its affiliates, officers, employees, contractors, and service providers from third-party claims arising from:
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your unlawful use of the Services;
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your material violation of these Terms; or
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your violation of the rights of another person or entity.
15. Termination
We may suspend or terminate your access to the Services if you materially violate these Terms, engage in fraudulent or unlawful activity, or misuse the Services.
Terms that by their nature should survive termination will remain in effect, including provisions relating to intellectual property, liability, indemnification, and dispute resolution.
16. Governing Law
These Terms will be governed by the laws of [INSERT STATE / JURISDICTION OF YOUR LEGAL BUSINESS ENTITY], without regard to conflict-of-law principles.
Nothing in these Terms limits any mandatory consumer protection rights that apply to you under applicable law.
17. Severability
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law and the remaining provisions will remain in effect.
18. Changes to These Terms
We may update these Terms from time to time.
The current version will always be available on this page.
If we make material changes, we will provide notice when required by applicable law.
Changes will apply from the effective date stated in the updated Terms.
19. Contact
If you have questions about these Terms, contact us at:
Ceyvenna
contact@ceyvenna.com