Refund policy
RETURN & REFUND POLICY
Last updated: September 24, 2026
At CEYVENNA, we want you to feel confident trying our products. Eligible purchases made through ceyvenna.com are covered by our 90-Day Money-Back Guarantee.
You have 90 days from the date your order is delivered to request a return.
CEYVENNA is operated by Azyou LLC.
90-DAY MONEY-BACK GUARANTEE
Our 90-Day Money-Back Guarantee begins on the date your order is confirmed as delivered.
Opened products are eligible for return under this guarantee. You do not need to keep a product unopened in order to request a refund.
To request a return, contact our customer support team at:
help@ceyvenna.com
Please include your order number and the email address used when placing your order.
All return requests must be submitted within 90 days of delivery.
RETURN AUTHORIZATION
Please contact us before sending any product back.
Once your return request has been reviewed, our customer support team will provide you with the applicable return instructions and return address.
Do not send returns to our registered business mailing address unless our support team specifically instructs you to do so.
Returns sent without prior authorization, or to an address other than the return address provided by our customer support team, may be delayed or may not be accepted.
RETURN SHIPPING COSTS
Customers are responsible for the cost of return shipping.
We recommend using a trackable shipping service and retaining your shipping receipt until your refund has been completed.
CEYVENNA is not responsible for return packages that are lost or misdirected in transit.
DAMAGED, DEFECTIVE, OR INCORRECT ORDERS
Please inspect your order after delivery.
If your order arrives damaged, defective, or contains the wrong product, contact us as soon as possible at:
help@ceyvenna.com
Please include:
• Your order number
• A description of the issue
• Clear photographs of the product and packaging, when applicable
After reviewing the issue, we will provide the appropriate resolution, which may include a replacement or refund.
If the issue resulted from an error on our part, you will not be required to pay return shipping costs where a return is necessary.
NON-RETURNABLE ITEMS
We cannot accept:
• Returns requested more than 90 days after delivery
• Products that were not purchased directly from ceyvenna.com
• Products returned without prior authorization
• Products that cannot reasonably be identified as part of the original order
Opened CEYVENNA products remain eligible under our 90-Day Money-Back Guarantee, subject to the terms of this policy.
REFUND PROCESS
Once your authorized return has been received and reviewed, we will notify you by email regarding the status of your refund.
If approved, your refund will be issued to the original payment method used for your purchase.
Please allow up to 7 business days after refund approval for us to process the refund.
Your bank, credit card issuer, or payment provider may require additional time before the funds appear in your account.
If more than 10 business days have passed since we confirmed that your refund was issued, please contact:
help@ceyvenna.com
EXCHANGES
We do not currently offer direct product exchanges.
If you would like a different product or quantity, please contact us regarding the original order and place a new order separately.
ONE-TIME PURCHASES
Purchases made through ceyvenna.com are one-time purchases.
CEYVENNA does not automatically enroll customers into recurring subscriptions or automatic renewals unless a recurring purchase option is clearly and explicitly offered and selected at checkout.
ABUSE OF THE RETURN POLICY
Our 90-Day Money-Back Guarantee is intended to give customers a reasonable opportunity to try CEYVENNA products.
We reserve the right to review or refuse return requests where there is evidence of fraud, abuse, repeated misuse of the policy, or purchases made primarily for resale or commercial redistribution.
Nothing in this section limits any rights you may have under applicable consumer protection laws.
CONTACT US
For questions about returns, refunds, or your order, contact:
CEYVENNA
Operated by Azyou LLC
Email:
help@ceyvenna.com
Phone:
+1 (347) 795-6798
Registered mailing address:
30 N Gould St Ste R
Sheridan, WY 82801
United States
Please note: This is our registered business mailing address and is not our product return address. Contact customer support before sending any return.