Return & Refund Policy

We offer a 30-day return policy. You have 30 days from the date your order is delivered to request a return.

Returns

To be eligible for a return, your item must be unused, unopened, and in its original packaging, with any seals intact. You will also need your order number or proof of purchase.

To request a return, contact us at contact@ceyvenna.com.

If your return is approved, we will provide you with the return address and instructions on how to send your package.

Please do not send products back without first contacting us. Returns sent without prior authorization may not be accepted.

Unless the product arrived damaged, defective, or incorrect, customers are responsible for return shipping costs. Original shipping charges are non-refundable.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, or you received the wrong product, contact us as soon as possible at contact@ceyvenna.com with your order number and photos of the issue.

We will review the situation and provide an appropriate replacement or refund when applicable.

Non-Returnable Items

For health and safety reasons, we cannot accept returns of products that have been opened, used, or have had their protective seal removed, unless the product arrived damaged, defective, or incorrect.

Exchanges

We do not offer direct exchanges.

If you would like a different item, please return the eligible item for a refund and place a new order.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 7 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund to your account.

If more than 10 business days have passed since your refund was approved, please contact us at contact@ceyvenna.com.