Shipping policy
SHIPPING POLICY
Last updated: September 24, 2026
CEYVENNA is operated by Azyou LLC.
We work with fulfillment partners in the United States and internationally, including China, to process and deliver CEYVENNA orders.
Depending on product availability, inventory location, destination, and operational requirements, your order may be shipped from the United States, China, or another fulfillment location used by our logistics partners.
This Shipping Policy explains our processing times, estimated delivery times, tracking procedures, and what to do if there is an issue with your shipment.
1. ORDER PROCESSING
Orders are typically processed within 1–3 business days after your order is placed and payment has been successfully authorized.
Business days do not include weekends or U.S. federal holidays.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.
During periods of high order volume, promotional events, holidays, inventory transfers, or other exceptional circumstances, processing may take slightly longer.
2. FULFILLMENT LOCATIONS
CEYVENNA works with third-party fulfillment and logistics partners.
Orders may be fulfilled from facilities located in:
• The United States
• China
• Other fulfillment locations used by our logistics partners, where applicable
The fulfillment location for an individual order is determined based on factors such as:
• Product availability
• Inventory levels
• Delivery destination
• Shipping efficiency
• Operational requirements
A U.S. customer may therefore receive an order that was shipped from either a U.S. fulfillment center or an international fulfillment facility.
The shipping origin does not change your rights under our Return & Refund Policy or our 90-Day Money-Back Guarantee.
For security and operational reasons, fulfillment center addresses are not published on our website and should not be used for correspondence or product returns.
3. MULTIPLE SHIPMENTS
In some cases, items from the same order may be stored at different fulfillment locations.
As a result, your order may occasionally arrive in more than one package or at different times.
If this happens, you may receive separate tracking information for each shipment.
You will not be charged additional shipping fees solely because we choose to fulfill an order in multiple packages.
4. ESTIMATED DELIVERY TIMES
For orders delivered within the United States, estimated transit time after processing is typically:
10–15 business days
Processing time of 1–3 business days is separate from transit time.
Depending on the fulfillment location and carrier, some orders may arrive sooner.
These timeframes are estimates and are not guaranteed delivery dates.
Delivery times may vary due to factors including:
• Fulfillment location
• Customer location
• Carrier operations
• Customs processing where applicable
• Weather conditions
• Public holidays
• Transportation disruptions
• Address issues
• Other circumstances outside our reasonable control
5. ORDERS SHIPPED FROM OUTSIDE THE UNITED STATES
Some CEYVENNA orders may be shipped to U.S. customers from an international fulfillment facility, including facilities located in China.
When this occurs, tracking information may show an international origin or international transit events before the package reaches the United States.
Internationally fulfilled orders may require additional transit or customs processing time.
We work with our logistics partners to provide the estimated delivery timeframe shown on our website and during the order process.
If a carrier or customs authority requests an unexpected import-related payment in connection with your CEYVENNA order, please contact us at help@ceyvenna.com before making the payment so we can review the situation.
6. SHIPPING COSTS
Any applicable shipping charges will be displayed at checkout before you complete your purchase.
If free shipping or another shipping promotion applies to your order, the applicable offer will be shown on the website or at checkout.
We will not add undisclosed shipping charges to your order after purchase.
7. TRACKING YOUR ORDER
When tracking information is available, it will be sent to the email address provided when your order was placed.
Please allow time for tracking information to update after shipment.
A tracking number may be created before the carrier records its first physical scan.
Orders shipped internationally may also pass through multiple carrier networks, so tracking events may occasionally take longer to update.
If your tracking information has not updated for an extended period or you believe there is a problem with your shipment, contact:
help@ceyvenna.com
Please include your order number so we can review the shipment.
8. SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your shipping information carefully before completing checkout.
If you notice an error after placing your order, contact us as soon as possible at:
help@ceyvenna.com
We will make reasonable efforts to update the address before fulfillment begins.
However, we cannot guarantee that an address can be modified once an order has entered processing or has been transferred to a fulfillment or shipping partner.
We are not responsible for delivery problems caused by incorrect or incomplete shipping information supplied by the customer, except where otherwise required by applicable law.
9. ORDER CHANGES AND CANCELLATIONS
If you would like to change or cancel your order, contact us as quickly as possible at:
help@ceyvenna.com
If your order has not yet entered fulfillment, we will make reasonable efforts to accommodate your request.
Once an order has entered processing or has shipped, we may no longer be able to modify or cancel it.
If cancellation is no longer possible, you may be eligible to return the order after delivery in accordance with our Return & Refund Policy.
10. DELAYED ORDERS
Although we work to deliver orders within the estimated timeframe, delays may occasionally occur.
Internationally fulfilled orders may be affected by customs processing, carrier transfers, international transportation delays, or other logistical factors.
If your shipment is significantly delayed, contact:
help@ceyvenna.com
We will review the available tracking and fulfillment information and assist you with the appropriate next steps.
If we are unable to ship an order within the timeframe required by applicable law, we will provide any notice, cancellation option, or refund required by law.
11. LOST PACKAGES
If tracking information indicates that your shipment may have been lost in transit, contact us at:
help@ceyvenna.com
Please include:
• Your order number
• Your tracking number, if available
• Any relevant information regarding the delivery issue
We will review the shipment with the applicable fulfillment and shipping partners and determine the appropriate resolution.
12. DAMAGED, DEFECTIVE, OR INCORRECT ORDERS
Please inspect your order when it arrives.
If your package or product arrives damaged, defective, or incorrect, contact us as soon as reasonably possible at:
help@ceyvenna.com
Please provide:
• Your order number
• A description of the issue
• Clear photographs of the product and packaging, when applicable
After reviewing the issue, we will provide an appropriate resolution, which may include a replacement or refund.
Customers will not be responsible for return shipping costs when a return is required because we sent an incorrect, damaged, or defective item.
13. DELIVERED BUT NOT RECEIVED
If tracking shows that your package was delivered but you cannot locate it, please first:
• Confirm that the shipping address on your order is correct
• Check around your property or designated delivery location
• Ask other members of your household
• Check with neighbors, building management, or reception where applicable
• Contact the carrier when appropriate
If you are still unable to locate the package, contact:
help@ceyvenna.com
We will review the circumstances and available tracking information with you.
14. RETURNS
Do not send products to the address displayed in our website footer or legal information.
Our registered business mailing address is not a fulfillment center and is not our product return facility.
All returns must first be requested through:
help@ceyvenna.com
If your return is authorized, our customer support team will provide the applicable return instructions and return address.
The return destination may differ from the original shipping origin.
For example, an order shipped from China will not necessarily need to be returned to China.
Returns are governed by our Return & Refund Policy and 90-Day Money-Back Guarantee.
15. REGISTERED BUSINESS ADDRESS
Our registered business mailing address is:
Azyou LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States
This address is provided for business correspondence.
It is not:
• Our primary fulfillment warehouse
• Our international fulfillment facility
• A customer-facing retail location
• A product return address
Please do not send product returns to this address unless our customer support team specifically instructs you to do so.
16. CONTACT US
For questions regarding shipping, tracking, delivery, or an existing order, contact:
CEYVENNA
Operated by Azyou LLC
Email:
help@ceyvenna.com
Phone:
+1 (347) 795-6798
Registered mailing address:
30 N Gould St Ste R
Sheridan, WY 82801
United States