Shipping policy
Shipping Policy
At Ceyvenna, we work to process and deliver your order as efficiently as possible.
Order Processing
Orders are typically processed within 1–3 business days after your order is placed.
Orders are not processed on weekends or U.S. public holidays.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
Estimated Delivery Time
For orders shipped within the United States, estimated delivery time is typically:
10–15 business days
Delivery times are estimates and may vary depending on your location, carrier operations, weather conditions, holidays, or other circumstances outside our reasonable control.
Please note that processing time is included separately from estimated transit time.
Shipping Costs
Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.
Any shipping promotion or free-shipping offer displayed on our website may be subject to its own terms and conditions.
Tracking Your Order
When tracking information is available, it will be sent to the email address provided when placing your order.
Please allow some time for tracking information to update after your order has been shipped.
If your tracking information has not updated for an extended period, contact us at contact@ceyvenna.com.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your shipping information, contact us as soon as possible at contact@ceyvenna.com.
We will make reasonable efforts to update your address before shipment, but we cannot guarantee that changes can be made once an order has entered processing or has been shipped.
Ceyvenna is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer.
Delayed Orders
Occasionally, orders may experience unexpected delays.
If we are unable to ship your order within the timeframe communicated to you, we will notify you and provide the options required under applicable law, which may include agreeing to a revised shipping date or cancelling the order for a full refund.
If your order appears significantly delayed, please contact us at contact@ceyvenna.com.
Lost or Damaged Packages
If your order arrives damaged, or if tracking indicates a delivery issue, contact us at contact@ceyvenna.com with your order number and any relevant information or photographs.
We will review the issue and work with you to determine the appropriate resolution.
Please report damaged items as soon as reasonably possible after delivery.
Delivered but Not Received
If tracking shows that your package was delivered but you cannot locate it, please:
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Verify that the shipping address on your order is correct.
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Check around your property and with other household members.
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Check with neighbors or your local carrier when appropriate.
If you still cannot locate your package, contact us at contact@ceyvenna.com and we will review the situation with you.
Order Changes and Cancellations
If you need to change or cancel your order, contact us as soon as possible at contact@ceyvenna.com.
Once an order has entered processing or has been shipped, we may be unable to modify or cancel it.
Contact Us
For questions regarding shipping or delivery, contact us at:
Ceyvenna
contact@ceyvenna.com